Terms of service

Last updated: 14/05/2025

Welcome to JingWell. By booking a consultation, purchasing products, or using our services, you agree to the following terms and conditions.

 

1.

Consultation Services

• JingWell provides 15-minute online consultations to assess your current health and develop a custom Chinese herbal formula
• Consultations are not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare provider.
• You must be 18 years or older or have parental/guardian consent to use our services.

 

2.

Custom Herbal Formulas

• Formulas are personalized based on your condition and symptoms at the time of consultation.
• JingWell does not guarantee results. Individual responses vary.
• You are responsible for informing us of allergies or medications you are taking.

 

3.

Reorders

• After your initial order, you’ll receive an email to assess whether a refill is appropriate.
• Reorders may be modified based on your updated form responses.

 

4.

Pricing & Payment

• Prices are in AUD and subject to change without notice.
• Payment is required in full at the time of booking.
• Shopify Payments processes transactions securely.

 

5.

Shipping

• We currently ship within Australia. Delivery times may vary.
• JingWell is not responsible for shipping delays or loss caused by postal services.

 

6.

Returns & Refunds

• Due to the custom nature of our products, all sales are final.
• Refunds are not provided unless there is a fault or error on our part.

 

7.

Limitation of Liability

• JingWell is not liable for any adverse effects from the use of herbal remedies.
• If I experience a severe reaction or feel unwell, I will stop taking the herbs and contact a healthcare professional or call Healthdirect Australia on 1800 022 222 (24/7 health advice).
• Always consult your medical practitioner before starting any new treatment.